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situation：Alice has just checked into a hotel in San Francisco. After going up to her room, she immediately calls the front desk.
Clerk: Front desk.
Alice: This is Alice Givens, in 206.
Clerk: Yes, Ms. Givens.
Alice: I’m sorry to say that I’m not completely satisfied with my room.
Clerk: And I’m sorry to hear that, Ms. Givens. What is the problem with the room?
Alice: It just isn’t what I specified when I made my reservation.
Clerk: And how is that?
Alice: I asked for a room as far as possible from the elevator, facing away from the street. But this room is right beside the elevator, facing the busy street. Can you please move me to a different room?
Clerk: Let me see what I can do.(moments later)
Clerk: Ms. Givens, I’m very sorry, but there are no other rooms of this size available.
Alice: Can you put me in a bigger room, then?
Clerk: I’d be happy to do that, Ms. Givens. We have a nice, quite suite on the 10th floor.
Alice: That’s great. Thank you.
Clerk: You’re welcome. That will be extra $50.
Alice: Excuse me? Are you telling me you’re going to charge me extra to put me in a different room?
Clerk: I’d afraid so, Ms. Givens. The suite is larger, so the price is higher.
Alice: But you didn’t give me the room I asked for in the first place!
Clerk: I’m looking at your reservation record. There’s nothing here about any special requests.
Alice: Well, I very clearly told your reservation clerk what I wanted. She told me the room would be just as I requested. Since it isn’t, you ought to fix things—at no extra charge!
Clerk: I have to go by our computer record, Ms. Givens. On that basis, there will be an extra charge for a larger room.
Alice: I’m sorry, but that isn’t acceptable. People sometimes make mistakes, and in this case, your reservation clerk did. So I hope you will do the right thing.
Clerk: If you don’t mind, Ms. Givens, I’d like to have the hotel manager discuss this with you.
Alice: Please do. I’ll wait here for his call.
Question：1.What kind of room does Alice ask for?
a.away from the elevator b.right beside the elevator c.right beside the street
2.Does the clerk move Alice to a bigger room without extra charge? a.Yes b.No
3.What did the clerk do in the end? a.move Alice to a bigger room b.call the hotel manager c.run away
situation：Alice has just checked into a hotel in San Francisco. After going up to her room, she immediately calls the front desk.
Clerk: Front desk.
Alice: This is Alice Givens, in 206.
Clerk: Yes, Ms. Givens.
Alice: I’m sorry to say that I’m not completely satisfied with my room.
Clerk: And I’m sorry to hear that, Ms. Givens. What is the problem with the room?
Alice: It just isn’t what I specified when I made my reservation.
Clerk: And how is that?
Alice: I asked for a room as far as possible from the elevator, facing away from the street. But this room is right beside the elevator, facing the busy street. Can you please move me to a different room?
Clerk: Let me see what I can do.(moments later)
Clerk: Ms. Givens, I’m very sorry, but there are no other rooms of this size available.
Alice: Can you put me in a bigger room, then?
Clerk: I’d be happy to do that, Ms. Givens. We have a nice, quite suite on the 10th floor.
Alice: That’s great. Thank you.
Clerk: You’re welcome. That will be extra $50.
Alice: Excuse me? Are you telling me you’re going to charge me extra to put me in a different room?
Clerk: I’d afraid so, Ms. Givens. The suite is larger, so the price is higher.
Alice: But you didn’t give me the room I asked for in the first place!
Clerk: I’m looking at your reservation record. There’s nothing here about any special requests.
Alice: Well, I very clearly told your reservation clerk what I wanted. She told me the room would be just as I requested. Since it isn’t, you ought to fix things—at no extra charge!
Clerk: I have to go by our computer record, Ms. Givens. On that basis, there will be an extra charge for a larger room.
Alice: I’m sorry, but that isn’t acceptable. People sometimes make mistakes, and in this case, your reservation clerk did. So I hope you will do the right thing.
Clerk: If you don’t mind, Ms. Givens, I’d like to have the hotel manager discuss this with you.
Alice: Please do. I’ll wait here for his call.
Question：1.What kind of room does Alice ask for?
a.away from the elevator b.right beside the elevator c.right beside the street
2.Does the clerk move Alice to a bigger room without extra charge? a.Yes b.No
3.What did the clerk do in the end? a.move Alice to a bigger room b.call the hotel manager c.run away
posted by MRC at
11:31 PM
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