Sinny and Sophia


Sinny is working at The Net Cafe. Sophia comes in the phone rings. Sinny answers it 0. Sophia goes to Sinny when she is talking, but she doesn't see Sophia

Siiny : Hello..... Yeah. This is The Net Cafe .....You want to talk to Sophia ? Sorry She is not here ......Sure no problem Bye.
Sophia : Sinny
Siiny: Hi Sophia !
Sophia Do you always answer the phone like that?
Sinny: Sometimes
Sophia: That's Not the way to answer the phone at work. You should say "Thanks for calling The Net Cafe, This is Sinny."
Sinny: I Know but what I say is OK,right ? I was friendly.
Sophia: Yes, but you were so informal.
Sinny: Custormers like friendly workers.
Sophia: We're sopposed to be friendly and professional.
Sinny: Oh...OK.
Sophia: I mean it. Sinny . I wouldnt want to have to tell our boss about it
Sinny : You'd tell Ron i dont answer the phone well enough ?
Sophia : i will if i have to
Sinny : all right then ! ... dont worry about it i'll be so professional that everyone will be happy
Sophia : i hope so .. ... ok.Sinny!
Sinny: thank you for calling the net cafe. this is Sinny! may i help you
Sophia : much better
Sinny": yes! sophia is available , may i ask who is calling .... one moment please
. .....sophia here you go , is customer . she want to talk to the manager
Sophia : hello this is sophia .. oh ! hi mom!

Learning From Mistakes

(Greg, Liz and Jeff are drinking tea after to talk dinner at the Clark's. Mia is talking to Mandy on the phone. Mandy is telling Mia about the article she wrote for the school paper. )
Mia: Wow, Mandy. So what did your advisor say about the article?
Mandy: Well, he didn't even read the article until it came out in the paper. Then he wasn't very happy that I was so honest.
Mia: Hmm. Why didn't he read it sooner?
Mandy: Well, he really trusts Caitlin, the editor.
Mia: So was your article the truth?
Mandy: Yes! (sighs) But the things I wrote about Trina weren't very kind.
Mia: So what are you going to do?
Mandy: (thinks) Well, I guess I need to apologize to Trina.
Mia: Good idea.
Mandy: Yeah. I really feel bad now about the things I wrote. Even if it was the truth.
Mia: I understand. Hey, will you write the article about the play itself?
Mandy: Maybe. I’ll ask Caitlin.
Mia: You never know, Trina might do a good job.
Mandy: True. Then maybe I can make up for what I wrote this time.
Mia: Good thinking. (They keep talking.)
(A few minutes later, Mia hangs up the phone. She joins Jeff, Greg and Liz at the table.)
Mia: Sorry about that, everyone. Mandy really needed to talk.
Liz: Is she OK?
Mia: Yes. She wrote an article about someone that wasn’t very nice. Now she knows that was a mistake.
Greg: Well, that sounds like a good lesson for her to learn.
Jeff: We all make mistakes. I’m glad Mandy learned from hers.


Q:
1. Have you ever made a mistake? Tell about it.
2. Did Mandy learn a lesson???
3. What do you learn from this article???